Unit 2: Manage and Maintain IT Support for computer systems

Supporting a System After Custom Build
   

What hardware problems, software problems or lack of understanding on the part of users do you anticipate for your system?

Can the user switch on the PC to start off with. Has the system got any damage or dust affecting the internals of the PC. Check the system for ware and tear, and over use if this affects the PC performance. Check how long the PC has been running for e.g. 3 days as this may affect performance and speed of PC.

How do you find and show fault records?

Set a short cut of the fault records as a keyboard short cut, so a user can access the fault records quickly. Use internet forums and manufacture websites to help with faults and find information on problems.

What different types of advice and guidance could you find and use?

Use the manual that came with the PC, accessing manufacturing websites. Using forums to gather information to help users.

Is your system configured for experienced, novice or technical users?

This system has been configured for more experienced users who can handle more advanced systems. This system has been built less for end users.

What after care (in terms of checking that solutions have been successful and recording the fault and its solution) will you provide? And how?

Making a frequently asked questions page and make a keyboard short cut for easy access, making a virtual help desk website just for the system and having a built in forum on the site for feedback from users.

Unit 2 DSL Operating System

How to run a DSL (Damn Small Linux) Operating Systems

As with Knoppix, DSL can be download from a CD. DSL barely takes up any space. The way you use DSL is by hitting the F2 key to select device to start running DSL.

1. When computer starts loading up hit F2 to start loading the boot options menu

2. Once loaded to the boot options menu which will be in a light grey, cyan and blue colour menus, use the arrow keys to selcet the boot options. Select the boot devices priority to select devices.

3. Press enter to select boot device priority and select devices.

4. Depeneding on the system your using there will be sevral devices listed, select your disk drive, I had 3 devices on my PC I used.

5. Once selected, use the arrow keys to select exit to begin the DSL boot up process.

6. The DSL will load up it's DSL icon and start booting up, DSL will then prompt you to run DSL, select yes.

7. After a few seconds DSL will prompt you again select yes to continue the boot up.

8. A large list will appear, this will be loading and checking all the important hardware and software. This is important to not click or touch the keyboard at this point as the computer will automaticly checking system compatablity, this will likely interupt the boot up process

9. Once the process is completed the GUI (graphical user interface) will  load up and all the normal windows and icons for DSL will have loaded up. You can know use DSL on any system you want.

DSL is not as hard to run on PC than Knoppix, it takes longer for Knoppix to install as Knoppix is alot larger than DSL. There are more steps to use Knoppix than DSL. To see installation of Knoppix please see blog Fallout: L85 mod in progress (2nd Post)